SHIPPING, RETURNS & EXCHANGES POLICY

We always want you to be happy with your purchase. But if for whatever reason that you are not satisfied, there are still some things we can do for you. Here we explain our returns & exchange policy.

Replacement & Returns

According to EU regulations, you have 14 days after receipt to initiate a return to the seller. In case you would like initiate a return, please send an email to [email protected] You will receive a pre-paid UPS return shipping label. Please print the label out, attach it to the parcel and drop off at any UPS location. When returning an item, it must be in the same state as when purchased and in its original packaging. Once we receive the product we will issue a refund  to your account shortly.

Please do not return purchased items without prior contacting of Argo Support to avoid the loss of items.

IMPORTANT: Please note that custom duties and local taxes are a buyer’s responsibility and will not be refunded in case of return.

Warranty

According to EU regulations, EU citizens are entitled to 24 months of warranty after every purchase. Non-EU warranty is based on the delivery address of the good. It is however imperative that in case of damage/defect, these are not caused by misuse of the product or other damage causing behaviour. Wear caused by incorrect use of the item is not eligible for warranty. At any errors or omissions arising under normal use of the product, simply contact us as soon as possible. The following options when a claim has been approved are: Repair or replacement of the product if possible, or cancellation and refund of your purchase.

Shipping & Delivery

Pieces are generally shipped within two-three weeks of purchase, unless communicated otherwise. Please note, we cannot take any responsibility for the delivery time after shipping your order, as it is the responsibility of the shipping company. Tracking numbers are available on your account page and are sent to your email.

IMPORTANT: Please note that custom duties and local taxes are NOT included in shipping fees.

Payment

Among the payment options we offer card payment by one of the payment services (Mollie, Klarna, iDeal) and PayPal. Please note that for certain products PayPal is not available.

Safety Warnings

Due to the small size of most of our products, there’s a risk that children might attempt to eat and consequently swallow or suffocate on these products. We recommend keeping jewellery away from children below the age of 3.